When can I ask for a refund?

You have a right to seek a refund if the goods you bought:

• are faulty

• are unfit for their purpose (they don’t do what they are supposed to do)

• do not match the description or sample you were shown

• have defects that were not obvious or were not brought to your attention when you bought them.

You do not have a right to seek a refund if you:

• simply change your mind

• buy the wrong item

• find the goods cheaper at another store

• use the goods in a way that they were not made for

• caused the goods to become damaged.

Seeking a refund

To seek a refund you:

• goods must be returned (at your cost) within one week of recieving them, and you must not lose, destroy or damage them

• must provide us with proof of purchase (in the form of a copy of our Invoice which was emailed to you on purchase)